Guide de l'utilisateur

De l'abonnement à la gestion des tickets,
toutes les informations de base dont vous avez besoin pour commencer à utiliser Deskero.

Social monitor

Deskero’s social monitoring tools let you track your brand, your product, your competitors, your prospects and keep a keen eye on your complete social experience.

You can also track some keywords that you think are interesting for you and your company and social search features give you quick access to everything you need to know, so you can pick up proactive conversations with all your possible clients, find new sales opportunities and tap into the real social power.

You can track your competitors’ Facebook and Twitter accounts to be informed about how many fans and followers they have with just one click.

Manage or delete all your searches by clicking All searches under the Social monitor tab.

New search

Do you want to track how many times a keyword is mentioned on social networks?

Enter a search in the social monitor, by hitting the + New Search in the Social monitor menu on the left.

 

Add a new search

Name your search, for quick reference, and edit all the relevant keywords you want to track.

Add a new search

Choose which Social network to monitor (Twitter and/or Facebook) and, if you choose to use Twitter, you can also select the language, the position and the radius, to make your search local.

  

Twitter geolocalization options

Hit Confirm.

You can also access to keyword search through Social monitor tab in the Settings menu.

Results

Click on All searches in Social monitor menu on the left.

Searches list

Choose a search and click on View button

Search results

You can Reply to the conversation and Create a ticket to be more present.

Delete a search.

Click on All searches in Social Monitor menu on the left.

Choose a search and click on Delete button

Searches list

You can also view the search at first, by clicking View button and the click on the Remove search button.

Remove search

Track competitors

You can track your competitors’ Facebook and Twitter accounts to be informed about how many fans and followers they have with just one click.

Only the admin can configure the competitors of your product or brand.

  

Access the Social monitor tab in the Setting menu (on the top).

Track competitors

Click on Track competitors to manage all the different pages you wish to overview.

 

To add a new competitor click the + New button on the right.

New competitor

Enter the name of the competitor and his Facebook and Twitter account in the pop up window that will open. 

New competitor

Hit Save

In this page you can also quickly manage your different competitor tracking, modify or delete them.

Competitors Trend

Hit Competitors trend  in the Social monitor menu on the left.

 

Here you can monitor your competitor’s Facebook and Twitter account, in particular friend/followers and post/tweet

Track competitors

Track competitors

Track keywords

You can track some keywords that you think are interesting for you and your company and social search features give you quick access to everything you need to know, so you can pick up proactive conversations with all your possible clients, find new sales opportunities and tap into the real social power.

Only the admin can configure the keywords.

  

Access the Social monitor tab in the Setting menu (on the top).

Track keywords

Click on Track keywords to manage all the different keywords you wish to overview.

 

To add a new keyword click the + Add search button on the right.

New search

Enter the name of the search and the keywords you want to monitor.

Select which social network you want to monitor.

New search

Hit Confirm.

Keywords trend

Hit Keywords trend in the Social monitor menu on the left.

 

Here you can monitor the keywords you added to the search.

Track keywords charts

Social monitor

Deskero’s social monitoring tools let you track your brand, your product, your competitors, your prospects and keep a keen eye on your complete social experience.

Access the Social monitor tab in the Setting menu (on the top).

Here you can access to the competitors and the keywords you need to monitor.

Here you can edit and delete your searches by hitting Edit or Delete buttons.

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