Ticket groups
List
Get a paginated list of ticket groups
GET https://api.deskero.com/ticketGroup/list
Headers
Header |
Value |
Authorization |
Bearer {{bearer}} |
Accept |
application/json |
clientId |
{{clientId}} |
URL parameters
Field name |
Value |
Required |
Default |
page |
int value for page to show |
false |
1 |
Example request
$ curl https://api.deskero.com/ticketGroup/list \
-v \
-H "Accept: application/json" \
-H "Authorization: Bearer 58cfg61g-1585-5c72-g35f-7fe76893ed2f" \
-H "clientId: 51f01687e4b094c81d7b8bcdellef"
Example response
{
"ticket": {
"totalRecords": 50,
"recordsPerPage": 25,
"previousQuery": null,
"nextQuery": "https://api.deskero.com/ticketGroup/list?page=2",
"records": [
See ticket group detail
]
}
}
Search
Search a ticket group
GET https://api.deskero.com/ticketGroup/list
Headers
Header |
Value |
Authorization |
Bearer {{bearer}} |
Accept |
application/json |
clientId |
{{clientId}} |
URL parameters
Field name |
Value |
Required |
Default |
page |
int value for page to show |
false |
1 |
{{fieldName}} |
a value to search |
false |
|
Example request
$ curl https://api.deskero.com/ticketGroup/list?group=marketing\
-v \
-H "Accept: application/json" \
-H "Authorization: Bearer 58cfg61g-1585-5c72-g35f-7fe76893ed2f" \
-H "clientId: 51f01687e4b094c81d7b8bcdellef"
Example response
{
"ticket": {
"totalRecords": 1,
"recordsPerPage": 25,
"previousQuery": null,
"nextQuery": null,
"records": [
See ticket group detail
]
}
}
Detail
Show a single ticket group
GET https://api.deskero.com/ticketGroup/{{ticketGroupId}}
Headers
Header |
Value |
Authorization |
Bearer {{bearer}} |
Accept |
application/json |
clientId |
{{clientId}} |
Example request
$ curl https://api.deskero.com/ticketGroup/50913dd4c2e67797f82e5bb2 \
-v \
-H "Accept: application/json" \
-H "Authorization: Bearer 58cfg61g-1585-5c72-g35f-7fe76893ed2f" \
-H "clientId: 51f01687e4b094c81d7b8bcdellef"
Example response
{
"id": "50913dd4c2e67797f82e5bb2",
"group": "marketing",
"labels": {
"en": "marketing",
"it": "marketing",
"fr": "commercialisation",
"es": "márketing"
}
}
Create
Create a new ticket group
POST https://api.deskero.com/ticketGroup/insert
Headers
Header |
Value |
Authorization |
Bearer {{bearer}} |
Content-Type |
application/json |
clientId |
{{clientId}} |
Example request
$ curl https://api.deskero.com/ticketGroup/insert \
-v \
-H "Content-group: application/json" \
-H "Authorization: Bearer 58cfg61g-1585-5c72-g35f-7fe76893ed2f" \
-H "clientId: 51f01687e4b094c81d7b8bcdellef" \
-X POST \
-d '{
"group": "marketing",
"labels": {
"en": "marketing",
"it": "marketing",
"fr": "commercialisation",
"es": "márketing"
}
}'
Example response
Created ticket group id
{
"id": "50913dd4c2e67797f82e5bb2"
}
Update
Update a ticket group
PUT https://api.deskero.com/ticketGroup/update/{{ticketGroupId}}
Headers
Header |
Value |
Authorization |
Bearer {{bearer}} |
Content-Type |
application/json |
clientId |
{{clientId}} |
Example request
$ curl https://api.deskero.com/ticketGroup/update/50913dd4c2e67797f82e5bb2 \
-v \
-H "Content-group: application/json" \
-H "Authorization: Bearer 58cfg61g-1585-5c72-g35f-7fe76893ed2f" \
-H "clientId: 51f01687e4b094c81d7b8bcdellef" \
-X PUT \
-d '{
"group": "marketing",
"labels": {
"en": "marketing",
"it": "marketing",
"fr": "commercialisation",
"es": "márketing"
}
}'
Example response
Updated ticket group id
{
"id": "50913dd4c2e67797f82e5bb2"
}
Delete
Delete a ticket group
DELETE https://api.deskero.com/ticketGroup/delete/{{ticketGroupId}}
Headers
Header |
Value |
Authorization |
Bearer {{bearer}} |
Content-Type |
application/json |
clientId |
{{clientId}} |
Example request
$ curl https://api.deskero.com/ticketGroup/delete/50913dd4c2e67797f82e5bb2 \
-v \
-H "Content-group: application/json" \
-H "Authorization: Bearer 58cfg61g-1585-5c72-g35f-7fe76893ed2f" \
-H "clientId: 51f01687e4b094c81d7b8bcdellef" \
-X DELETE
Example response
Deleted ticket group id
{
"id": "50913dd4c2e67797f82e5bb2"
}
Fields
Field name |
Description |
id |
auto-generated id |
group |
unique group name |
labels |
group name localization |