Nothing makes us prouder
than our ever growing bunch
of cheerful customers!
In the past 5 years we’ve done our best to help companies of any size solving their customer care woes, by providing them
a leaner and smarter
"Deskero offers simple and highly flexible helpdesk software that is able to handle customer requests from a variety of channels, following the specific customer care philosophy of a company."
"Deskero is a robust
traditional help desk software but with a difference:
it is proactive. Deskero encourages its clients
to reach out to
"What sets the service apart
is that it also includes
support for social networks,
enabling users to automate
the importing of any
interaction no matter
where it’s initiated."
Here is some of the love
we were lucky enough to receive
from our users during
all these years!
Penkridge Computers Ltd
"As a company we have recently started using deskero and find the features are perfect for our support desk to log calls. The other benefit is the reporting from it and the fact it allows us to see response times and how long a call was open."
ICT Manager at
TZ&A Studio Associato
"We have been using Deskero for more than two years; we use it for our employees tickets in our two locations as well as for our customers. We are very pleased with its work. The first configuration was very intuitive. Using it on a daily basis we have found that it is user-friendly both for those who open tickets and for those who receive, allocate and manage them."
Head of Products at W.Consulting
"If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents."
Consultoría IVR, Call Center
"It’s a good product for managing customer ticket requests. It’s ease for use and very intuitive. the best feature it’s to the ability to connect with social networks. It's a helpdesk all in one."
CG Soluzioni Informatiche
"We introduced Deskero in our company with the purpose of tracking all customers requests (calls, emails, tickets, etc.) in a single, easy-to-use software. Deskero accomplished all this: it is extremely easy to use, it has several functions that we use daily and make the difference in saving time (for example importing tickets from email addresses and sorting them between agents giving precise rules). The customer support is efficient."
"Deskero is a easy to use solution for customer contact centers multichannel capabilities. It has, in only one environment, the capabilitiy to establish and maintain a conversation with a customer in a real multichannel environment. Any interaction is treated as a "ticket", independently of the channel. We used for twitter, facebook, chat, mail and web form. It has a very interesting social media monitor and a easy to use knowledge management library directly connected to contact management layer."
Mazzi & C. Sas
"I use Deskero to manage assistance needs for my clients (B2B Consultancy company ); it works very well with very good customizations possibilities."
"Nice UX: It has a user-friendly user interface - Good server speed: As you submit a ticket or reply to a ticket, it responds very fast - Appropriate notifications for tickets"