KNOWLEDGE BASE GROUPS
Fields
Field name | Description |
---|---|
id | auto-generated id |
group | unique group name |
visibility | group visibility; admitted values: ALL, LOGGED, ONLY_AGENTS, AGENT_GROUPS, CUSTOMER_COMPANIES |
knowledgeAreas | list of knowledge area, see knowledge area detail |
agentGroups | required if visibility is AGENT_GROUPS, see agent group detail |
customerCompanies | required if visibility is CUSTOMER_COMPANIES, see customer company detail |