Tickets

Detail

Show a single ticket

Headers

Example request

$ curl https://api.deskero.com/ticket/5277c21ce4b0d3bd74d43841 \ 
  -v \
  -H "Accept: application/json" \
  -H "Authorization: Bearer 58cfg61g-1585-5c72-g35f-7fe76893ed2f" \
  -H "clientId: 51f01687e4b094c81d7b8bcdellef"

Example response

{
  "id": "5277c21ce4b0d3bd74d43841",
  "number": "2015/2013",
  "subject": "Problem with on-line order!",
  "description": "Hello, I've just ordered from your on-line catalogue the complete hardback collection on Little Nemo in Slumberland, by Winsor McCay. Despite being available on your inventory, I keep getting an \"item not found\" error, and can't complete my order. Is there something you can do?",
  "insertDate": 1383580226312,
  "managedDate": 1383580226397,
  "closedDate": null,
  "priority": 0,
  "assignedTo": {
    See agent detail
  },
  "cc": [],
  "openedBy": {
    See customer detail
  },
  "numberOfReplies": 1,
  "replies": [
    See reply detail
  ],
  "tags": [
    See tag detail
  ],
  "attachedDocuments": [
    See attached document detail
  ],
  "status": {
    See ticket status detail
  },
  "type": {
    See ticket type detail
  },
  "area": {
    See ticket area detail
  },
  "group": {
    See ticket group detail
  },
  "memo": null,
  "source": {
    See ticket source detail
  },
  "customFields": [
    See custom field detail
  ],
  "ticketNotes": [
    See ticket note detail
  ],
  "tweetId": null,
  "tweetType": null,
  "facebookId": null,
  "facebookType": null,
  "linkedinId": null,
  "linkedinType": null,
  "googlePlusId": null,
  "googlePlusType": null,
  "youtubeId": null,
  "youtubeType": null,
  "messageUniqueId": null,
  "customPortalId": null,
  "toReply": false,
  "toReplyCustomer": false
}