Tickets
Detail
Show a single ticket
GET https://api.deskero.com/ticket/{{ticketId}}
Headers
Header | Value |
---|---|
Authorization | Bearer {{bearer}} |
Accept | application/json |
clientId | {{clientId}} |
Example request
$ curl https://api.deskero.com/ticket/5277c21ce4b0d3bd74d43841 \
-v \
-H "Accept: application/json" \
-H "Authorization: Bearer 58cfg61g-1585-5c72-g35f-7fe76893ed2f" \
-H "clientId: 51f01687e4b094c81d7b8bcdellef"
Example response
{
"id": "5277c21ce4b0d3bd74d43841",
"number": "2015/2013",
"subject": "Problem with on-line order!",
"description": "Hello, I've just ordered from your on-line catalogue the complete hardback collection on Little Nemo in Slumberland, by Winsor McCay. Despite being available on your inventory, I keep getting an \"item not found\" error, and can't complete my order. Is there something you can do?",
"insertDate": 1383580226312,
"managedDate": 1383580226397,
"closedDate": null,
"priority": 0,
"assignedTo": {
See agent detail
},
"cc": [],
"openedBy": {
See customer detail
},
"numberOfReplies": 1,
"replies": [
See reply detail
],
"tags": [
See tag detail
],
"attachedDocuments": [
See attached document detail
],
"status": {
See ticket status detail
},
"type": {
See ticket type detail
},
"area": {
See ticket area detail
},
"group": {
See ticket group detail
},
"memo": null,
"source": {
See ticket source detail
},
"customFields": [
See custom field detail
],
"ticketNotes": [
See ticket note detail
],
"tweetId": null,
"tweetType": null,
"facebookId": null,
"facebookType": null,
"linkedinId": null,
"linkedinType": null,
"googlePlusId": null,
"googlePlusType": null,
"youtubeId": null,
"youtubeType": null,
"messageUniqueId": null,
"customPortalId": null,
"toReply": false,
"toReplyCustomer": false
}