Others
Reply
Example response
{
"text": "Hello Scott, I'll do my best to help you out.",
"replyDate": 1383923515662,
"replyFromCustomer": {
See customer detail
},
"replyToCustomer": {
See customer detail
},
"replyFromOperator": {
See agent detail
},
"replyToOperator": {
See agent detail
},
"attachedDocuments": [
See attached document detail
],
"tweetId": null,
"tweetType": null,
"facebookId": null,
"facebookType": null,
"linkedinId": null,
"linkedinType": null,
"googlePlusId": null,
"googlePlusType": null,
"youtubeId": null,
"youtubeType": null,
"messageUniqueId": null
}
Fields
| Field name |
Description |
| text |
reply text |
| replyDate |
reply date timestamp |
| replyFromCustomer |
customer who reply, see customer detail |
| replyToCustomer |
customer who replied by agent, see customer detail |
| replyFromOperator |
agent who reply, see agent detail |
| replyToOperator |
agent who replied by customer, see agent detail |
| attachedDocuments |
attached files, see attached document detail |
| tweetId |
tweet id, if reply comes from twitter |
| tweetType |
mention or direct message |
| facebookId |
post id, if reply comes from facebook |
| facebookType |
post or private message |
| linkedinId |
feed id, if reply comes from linkedin |
| linkedinType |
? |
| googlePlusId |
activity id, if reply comes from google plus |
| googlePlusType |
? |
| youtubeId |
video id, if reply comes from youtube |
| youtubeType |
? |
| messageUniqueId |
mail unique id, if reply comes from email |
