id |
auto-generated ticket id |
number |
auto-generated ticket number, number/year |
subject |
subject |
description |
complete text |
insertDate |
insert date timestamp |
managedDate |
last edit/reply/change status date timestamp |
closedDate |
close date timestamp |
priority |
int priority value, 0 or 1 |
assignedTo |
agent who ticket must be assigned, see agent detail |
cc |
list of cc agent, see agent detail |
openedBy |
customer who opened the ticket, see customer detail |
numberOfReplies |
int replies number |
replies |
list of replies, see reply detail |
tags |
list of tags, see tag detail |
attachedDocuments |
list of attached documents, see attached document detail |
status |
ticket status (opened, closed, on hold, solved), see status detail |
type |
ticket type, see ticket type detail |
area |
ticket area, see ticket area detail |
group |
ticket group, see ticket group detail |
source |
ticket source, see source detail |
memo |
text note |
customFields |
list of custom fields, see custom field detail |
tweetId |
tweet id, if reply comes from twitter |
tweetType |
mention or direct message |
facebookId |
post id, if reply comes from facebook |
facebookType |
post or private message |
linkedinId |
feed id, if reply comes from linkedin |
linkedinType |
? |
googlePlusId |
activity id, if reply comes from google plus |
googlePlusType |
? |
youtubeId |
video id, if reply comes from youtube |
youtubeType |
? |
messageUniqueId |
mail unique id, if reply comes from email |
customPortalId |
id of custom portal |
toReply |
agent have to reply to this ticket |
toReplyCustomer |
customer have to reply to this ticket |