| id |
auto-generated ticket id |
| number |
auto-generated ticket number, number/year |
| subject |
subject |
| description |
complete text |
| insertDate |
insert date timestamp |
| managedDate |
last edit/reply/change status date timestamp |
| closedDate |
close date timestamp |
| priority |
int priority value, 0 or 1 |
| assignedTo |
agent who ticket must be assigned, see agent detail |
| cc |
list of cc agent, see agent detail |
| openedBy |
customer who opened the ticket, see customer detail |
| numberOfReplies |
int replies number |
| replies |
list of replies, see reply detail |
| tags |
list of tags, see tag detail |
| attachedDocuments |
list of attached documents, see attached document detail |
| status |
ticket status (opened, closed, on hold, solved), see status detail |
| type |
ticket type, see ticket type detail |
| area |
ticket area, see ticket area detail |
| group |
ticket group, see ticket group detail |
| source |
ticket source, see source detail |
| memo |
text note |
| customFields |
list of custom fields, see custom field detail |
| tweetId |
tweet id, if reply comes from twitter |
| tweetType |
mention or direct message |
| facebookId |
post id, if reply comes from facebook |
| facebookType |
post or private message |
| linkedinId |
feed id, if reply comes from linkedin |
| linkedinType |
? |
| googlePlusId |
activity id, if reply comes from google plus |
| googlePlusType |
? |
| youtubeId |
video id, if reply comes from youtube |
| youtubeType |
? |
| messageUniqueId |
mail unique id, if reply comes from email |
| customPortalId |
id of custom portal |
| toReply |
agent have to reply to this ticket |
| toReplyCustomer |
customer have to reply to this ticket |
