User's Guide

From subscription to ticket management,
all the basic information you need to get started with Deskero.

Add a ticket as a customer

Go on support.deskero.com or on the domain registered in Deskero that you have activated as public portal.

Click on + Add a ticket, on the bar on the left of the page, or on the green Add a new ticket button on the top right

Add ticket

Add a ticket as a registered user

Go on support.deskero.com or on the domain registered in Deskero that you have activated as public portal.

Sign in as registered user

Click on the green Add a new ticket button on the top right.

Add ticket

You can also check the status of your previously entered tickets by clicking on the blue Check the status of your tickets button.

Add a ticket as an agent

Insert manually a ticket through the menu on your left:

Click on Tickets and then go straight to the bottom and select + Add a ticket.

Tickets menu

You can quickly decide which agent is going to take care of this ticket, but you can also put other agents in cc, to let them know everything about it.

Insert: subject, type (for example incident or request or task), channel (phone, web, email, chat, etc), area (sales, general info, etc), (marketing, administration, development, etc).

Add the fields with your data (email, full name and company).

Write your ticket, mark it with tags and add an attachment of you need to.

When you’re ready click on Confirm button.

Add ticket form