User's Guide

From subscription to ticket management,
all the basic information you need to get started with Deskero.

Knowledge base solution proposal

Every registered user can propose a knowledge base solution.

Choose Knowledge base in the menu on the left.

Hit + Propose a solution.

Knowledge base propose

Fill all the requested fields: Title of the item, Area (basically the main topics of your knowledge base system) and the content.

Knowledge base propose

Hit Confirm.

Agents can access to all proposals by choosing Knowledge base in the menu on the left and the hitting Proposals.

Knowledge base propose

Here there are all solutions suggested by customers.

Knowledge base propose

You can Delete it or Approve it.

You can also fist Edit it and then approve it.