Knowledge base solution proposal
Every registered user can propose a knowledge base solution.
Choose Knowledge base in the menu on the left.
Hit + Propose a solution.
Fill all the requested fields: Title of the item, Area (basically the main topics of your knowledge base system) and the content.
Agents can access to all proposals by choosing Knowledge base in the menu on the left and the hitting Proposals.
Here there are all solutions suggested by customers.
You can Delete it or Approve it.
You can also fist Edit it and then approve it.