User's Guide

From subscription to ticket management,
all the basic information you need to get started with Deskero.

Internal chat

The chat is located in the bottom right corner of your browser: click on the black bar in order to open it and see who is online. The contacts are divided in Agents (your team) and Customers.

Chat user list

Click on the tiny arrow to change status, become invisible, go off line, and even decide to make yourself available only to other agents or to show your status as busy.

Change status

If you want to transform the conversation in a ticket, press the ticket from chat button.

Choose close session to close the chat.

Chat session