User's Guide

From subscription to ticket management,
all the basic information you need to get started with Deskero.

Social monitor

Deskero’s social monitoring tools let you track your brand, your product, your competitors, your prospects and keep a keen eye on your complete social experience.

You can also track some keywords that you think are interesting for you and your company and social search features give you quick access to everything you need to know, so you can pick up proactive conversations with all your possible clients, find new sales opportunities and tap into the real social power.

You can track your competitors’ Facebook and Twitter accounts to be informed about how many fans and followers they have with just one click.

Manage or delete all your searches by clicking All searches under the Social monitor tab.

Access the Social monitor tab in the Setting menu (on the top).

Here you can access to the competitors and the keywords you need to monitor.

Here you can edit and delete your searches by hitting Edit or Delete buttons.