User's Guide

From subscription to ticket management,
all the basic information you need to get started with Deskero.

Invite a new agent

Choose Invite a new agent under the Agents tab.

Invite a new agent

Insert new agent full name, email.

Flag with admin permission if you want him to have admin permission.

Flag as internal agent if you are a Power Plan subscriber and you need an internal agent.
Internal agents supervise the work and help other agents to solve the requests. They can edit a ticket, add attachment in a ticket, insert notes in a ticket, access to reports, access to knowledge base, chat with agents.

Agent invite

Click Confirm.